Frequently Asked Questions

Q1. What is XO Bestie?

XO Bestie is an online community and marketplace for women to discover unique fashion, beauty, and wellness products. Shop preloved and new items, book verified services, and get personalized recommendations—all in one trusted platform.

Yes, XO Bestie is designed exclusively for women to create a safe, empowering community for fashion, beauty, and wellness.

We only ask for basic information to create your account. Optional details like style preferences or sizing help us personalize your experience.

Yes, we use industry-standard encryption to protect your payment data. Your information is securely stored and processed.

Orders can only be canceled before the seller or service provider has confirmed them. Contact the seller directly through the platform if you need to cancel.

Return policies vary by seller. Be sure to review the seller’s return policy before making a purchase. Many sellers allow returns within a specified timeframe if the item is unworn and in its original condition.

If a seller allows returns, navigate to your order in “My Orders,” click “Request Refund,” and follow the prompts to initiate a return.

Yes! As a shopper, you can also list used fashion and accessories for sale. Simply go to “Sell Items” in your dashboard to get started.

If you encounter a suspicious listing or seller, report it by clicking the “Report” button on the listing or contacting our support team.

Q1. What is XO Bestie for Boutiques?

XO Bestie is an online platform that allows boutique owners to showcase and sell their new fashion and beauty products to a targeted audience of women. It’s designed to help you reach both local and global shoppers.

Yes! Listing your boutique and products is completely free. XO Bestie only charges a small transaction fee when you make a sale.

Yes! Listing is completely free. You only pay a small fee when you make a sale.

Boutiques can sell new fashion items, accessories, beauty products, and wellness-related items. Preloved items are not permitted for boutique accounts.

Our platform connects you with women locally and globally, and features your products in personalized recommendations.

No, there’s no limit! You can list as many products as you’d like to showcase your full inventory.

XO Bestie promotes your boutique through personalized recommendations, curated collections, and search results. You can also boost boutique’s listing through XO Bestie to drive more traffic.

Yes, you can create discounts or promotional offers for specific products or collections to attract more shoppers. Simply set the promotion details in your dashboard.

Yes, boutique owners are responsible for packing and shipping orders. You can set your shipping preferences and fees during the product listing process, or use our shipping services for both local and international needs.

Absolutely! XO Bestie supports global shipping. You can choose whether to sell locally, internationally, or both.

Customers can message you directly through the platform. You’ll receive notifications for new messages, allowing you to respond quickly.

XO Bestie charges a small transaction fee for each sale to keep the platform running. There are no setup or subscription fees.

Yes, boutiques can establish their own return and refund policies. Make sure your policy is clearly stated on your profile and product listings.

Q1. What is XO Bestie for Service Providers?

XO Bestie is a platform that connects beauty and wellness professionals, such as hairstylists, estheticians, makeup artists, med-spas and more, with women seeking trusted, high-quality services. It’s a dedicated space to showcase your expertise and grow your clientele.

Yes! Creating your profile and listing your services is completely free. XO Bestie charges only a small fee for confirmed bookings.

You can list any beauty or wellness service, such as hairstyling, makeup artistry, esthetics, spa treatments, cosmetic services, personal training, and more. All services must comply with XO Bestie’s guidelines.

  • Upload high-quality photos of your work (e.g., hairstyles, makeup looks, spa setups).

  • Add a short bio about your experience, certifications, and specialties.

  • Include detailed service descriptions, pricing, and availability.

Yes, if your service requires certification or licensing (e.g., esthetics, medical aesthetics), you’ll need to upload proof during profile setup. Verified providers gain a trust badge, making it easier to attract clients.

Yes! You can list as many services as you like, each with its own pricing, description, and images.

XO Bestie promotes service providers through its verified directory, personalized client recommendations, and search filters based on location, category, and availability.

Clients can browse your profile, select a service, and book an appointment directly through the platform. You’ll receive a notification when a booking is made.

Yes, you have complete control over your availability. Use the scheduling tool to set working hours, block off unavailable times, and manage appointments.

Q1. What is XO Bestie for Creators?

XO Bestie empowers creators to showcase their style, inspire others, and earn commissions by featuring products in their posts. It’s a platform designed for women to grow their influence and connect with a supportive community.

Sign up for free and select the “Creator” role during onboarding. Complete your profile by adding a photo, bio, and linking your social media accounts.

Yes! Joining XO Bestie as a creator is completely free. You’ll earn commissions on product sales made through your content.

You can share shoppable posts featuring fashion, beauty, wellness, and lifestyle products. Anything that reflects your personal style and resonates with the XO Bestie community is welcome.

Promoting products and services available on XO Bestie not only allows you to earn additional commissions on every sale or booking made through your posts but also increases your visibility within the platform. By showcasing products and services from XO Bestie’s verified providers and curated collections, you align with what the community values most.
This can also open doors for potential paid advertising opportunities. Brands and service providers may notice your content and reach out to collaborate on sponsored posts, giving you another stream of income while growing your influence and credibility. The more you promote, the more you earn—and the higher your chances of becoming a recognized creator within the XO Bestie ecosystem.

  • Add a profile picture and cover image.
  • Write a short bio that describes your style and interests.
  • Link your social media accounts to showcase your work and build credibility.

Yes, you can connect your Instagram, TikTok, or YouTube accounts. This helps your followers find you on XO Bestie and see your style in action.

  • Upload a photo or video showcasing your look.
  • Tag products available on XO Bestie directly in your post.
  • Add a caption to describe your look or recommendations.

Yes, you can edit captions, tags, and product links or delete posts directly from your profile.

  • Post consistently and tag relevant products.
  • Engage with other creators and followers by responding to comments and messages.
  • Participate in community challenges or trending topics.

Yes! XO Bestie encourages collaboration. You can connect with other creators to co-create content, run giveaways, or cross-promote each other’s profiles.

Use XO Bestie’s in-app messaging to respond to questions or comments on your posts. Engaging with your followers helps build loyalty and trust.

Yes! You can switch to other roles, such as Seller or Service Provider, or add them to your account. This allows you to explore more opportunities as your brand grows.

Yes, your account can serve multiple purposes. You can shop for items, sell products, and create content all from one account.

Go to the “Settings” section in your dashboard to update your bio, profile photo, or linked social media accounts.

You can deactivate your creator profile temporarily in the settings. Your content will be hidden but saved for when you reactivate.

  • Yes, all content must adhere to XO Bestie’s community guidelines:
  • Keep posts respectful and inclusive.
  • Avoid explicit, defamatory, or misleading content.
  • Use high-quality images or videos.
  • Write creative, relatable captions.
  • Tag relevant products to make it easy for followers to shop your look.

Yes, earnings from XO Bestie may be subject to local tax regulations. You’ll receive a summary of your earnings to assist with tax reporting.

XO Bestie does not charge additional fees for payouts. However, transaction fees may apply depending on your chosen payment method (e.g., PayPal).

Go to “Settings” in your dashboard and update your bank account.

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